Impacto da síndrome de burnout em bancários no período pós pandêmico: um estudo em bancos privados de Fortaleza/Ce

Abstract

This study presents the impact of the COVID-19 pandemic on Burnout levels among bank employees in the state of Ceará, considering the organizational changes and specific challenges faced by these professionals. A descriptive and quantitative methodological approach was adopted to collect information. A questionnaire based on the Maslach Burnout Inventory (MBI) was administered to a sample of 50 employees from different bank branches in the state of Ceará, with responses referring to the pre and post COVID-19 pandemic periods, allowing for a comparative analysis. The study results revealed a substantial increase in emotional exhaustion and cynicism levels among bank employees after the pandemic, along with a notable decrease in professional efficacy. The general objective of this study was to compare the levels of illness among bank employees due to Burnout in the pre and post-pandemic periods. Additionally, demographic factors such as age, marital status, and salary range were shown to influence Burnout levels among bank employees. These findings underscore the importance of understanding the challenges faced by bank employees, especially during crisis periods such as the pandemic. Burnout syndrome not only impacts the well-being of professionals but also can have serious repercussions for organizations, including decreased customer satisfaction, increased service errors, negative impact on company reputation, costs related to employee turnover, potential legal proceedings, and other negative impacts. This study contributes to raising awareness about the need for effective prevention and intervention strategies to manage Burnout and preserve the mental health of professionals. It is essential to promote healthy and equitable work environments, especially in the Brazilian banking sector, which already faces high levels of stress and illness among its workers. This knowledge is crucial not only for bank employees but also for society as a whole, recognizing the importance of promoting mental health in the workplace.