Elaboração e aplicação de um procedimento para avaliação de fornecedores: um estudo de caso em uma indústria metalúrgica

Abstract

Managing suppliers is a constant challenge for organizations. However, those that are successful in maintaining a solid base of external providers, frequently monitoring their performance, achieve competitive advantages that are decisive for their growth and survival in a highly competitive market. This article aims to structure a supplier evaluation procedure that provides a company located in the city of Russas-CE with effectiveness in monitoring the performance of its suppliers. To determine an appropriate model, the organization's objectives, the regulatory requirements defined in NBR ISO 9001 and the adaptability of the method to the company's processes were considered. The development of the model is based on the consideration of criteria, and its structuring takes place with the support of various sectors of the organization, based on the analysis of internal processes, definition of evaluation criteria, determination of supplier inspection flows and, finally, , analysis of results. In conclusion, it is identified that the formulated procedure was successfully implemented, where 100 suppliers were evaluated, 383 inspections were carried out, and 12 occurrences were recorded, with its efficiency in providing reliable data about the organization's suppliers, which will serve as a basis for decision-making by Senior Management.