Resiliência e sistemas de produtos e serviços sustentáveis influenciando modelos de negócios que criam valor para os stakeholders

Abstract

The adoption of business models for sustainability (BMS) has been placed as a strategic priority in various industries and sectors, where a growing number of companies have sought to operate in harmony with the environment and society, aiming to create, deliver and capture value in a winwin solution with stakeholders. On the face of it, it is argued that resilience together with a sustainable product-service system (SPS.S) are important factors for creating value in a business model for sustainability. In this sense, this work consists in the development of a structural model to evaluate the factors that influence the creation of value for the stakeholders in an SPS.S in the textile sector. Structural equation modeling was carried out in order to investigate to what extent resilience and SPS.S affect the BMS to create value for stakeholders. The survey had the participation of 562 respondents divided into the four Brazilian units of a textile manufacturing company. The findings confirmed the hypotheses listed in this work, and show that the elements of resilience related to efficiency, integration and reactive resilience practices positively influence the BMS; a company that adopts sustainability practices through the SPS.S will be more conducive to a BMS and, finally, the creation of value can be explained by the BMS, since the concept of sustainability also deals with the creation of long-term value, working in the social, environmental and economic implications. It is concluded that the resilience and practices of the SPS.S are factors that influence the creation of value for stakeholders in a BMS in the textile sector. This research presents three contributions: (1) to indicate the elements of resilience that affect the BMS in one of the largest companies in the Brazilian textile sector that operates in the global market; (2) to understand the integration of SPS.S in a BMS, and (3) ) indicate the elements of the BMS that contribute to the creation of value for stakeholders.