As contribuições de ferramentas tecnológicas para o teletrabalho/home office de secretários executivos em tempos de pandemia da Covid-19

Abstract

This paper aims to analyze the use of technological tools as an aid to the performance of executive secretaries in telecommuting/home office in times of the COVID-19 pandemic. The methodology of this research is qualitative and descriptive. As for the procedures, a bibliographic survey and field research was carried out. The research universe consisted of seven executive secretarial professionals who work in medium-sized or large companies in the private sector, in public institutions, or Civil Society Organizations. For data collection, we used a structured questionnaire applied online. The analysis and interpretation of the results were developed through the content analysis technique. It was concluded that the use of technological tools, besides helping in the development of work activities, are allies and bring significant improvements to the productivity and efficiency of tasks. Therefore, users must know the tools and know-how to use them properly, thus avoiding possible waste of investment and the obsolescence of these tools by disuse caused by misuse or ignorance.