Uma avaliação da qualidade de uso de um sistema de serviços públicos de saúde

Abstract

This work seeks to present a usability evaluation of a public health services system. Public health service systems have activities such as: scheduling an exam, disseminating information in order to favor the well-being of the population, viewing the history of health services used and disclosing which public services are available to the population. It is worth mentioning that there is a diverse audience using these systems, which generates the need to guarantee sufficient quality for all users to achieve their goals and satisfy their needs in a simple way. In this work, an evaluation of usability and user experience is carried out in a system of public health services, Conecte SUS, responsible for disseminating information and assisting the population in the dissemination of existing public health services, as well as using them and where to find them. After the evaluation, the results obtained are analyzed in order to propose improvements, if necessary, in usability, with an emphasis on the satisfaction and experience of users of the Conecte SUS system