Educação de usuários em tempos de COVID-19: relato de experiência da Biblioteca de Ciências da Saúde da UFC

Abstract

It reports the experience lived by the Health Sciences Library of the Federal University of Ceará with the education of its users in the context of the COVID-19 pandemic, specifically reflecting the training provided in 2019, 2020 and 2021. an exploratory and descriptive study, with a quantitative and qualitative approach, in the experience report modality. The data used were collected from the library's technical reports. It describes the situation experienced by librarians between difficulties and gains with remote service to users via videoconference platforms. It emphasizes the increase in the number of users trained in the period from 2020 to October 2021, compared to 2019, when the training was carried out in person, exclusively. It concludes that the pandemic was a moment of overcoming on the part of the university community as a whole and that a library, in particular, needs to be articulated to increase the offer of online services in order to serve its public at a distance.