Análise dos benefício e desafios na implantação de um sistema WMS: um estudo de caso em uma distribuidora de autopeças cearense

Abstract

Technological advances, globalization and the spread of e-commerce have made consumers increasingly more demanding for service quality and shorter delivery times. Aiming at the agility in the delivery of orders to customers, companies have invested in better inventory management. In this context, companies have increasingly adopted IT to achieve greater degrees of productivity, with Warehouse Management Systems being a type of system adopted by various business models in recent years. The present research had as general objective to identify the main challenges and benefits caused by the adoption of a WMS system in the context of an mid-size auto parts distributor from Ceará, Brazil, being, therefore, a current and relevant theme. For that purpose, an exploratory and descriptive research was carried out, with a qualitative approach in a case study format, where interviews and questionnaires were conducted with the managers and employees of the warehouse studied, in addition to non-participant observation and documentary research. It was discovered that the studied organization had gained with the adoption of the system, mainly in the agility of the processes and in the accuracy of the stock, which was confirmed by the reduction of the separation and conference time and by the improvement of the Order Fill Rate indicator. It was also found that the greatest difficulty faced in adopting the system was related to the change in organizational culture, inferring a strong relationship with the way in which the implementation process was carried out, as there was no prior preparation or training of employees.