Fatores estressores e a Síndrome de Burnout em bibliotecas universitárias

Abstract

The research aims to analyze if there are stressors factors that can cause Burnout Syndrome in the librarian's work. To this end, we sought to highlight concepts, dimensions and constituent elements of the referred Syndrome, indicate stressors factors in libraries and investigate preventive and intervention measures. This is a descriptive research with an exploratory objective and a qualitative approach. It is characterized by a case study at the Federal University of Pernambuco with 31 librarians as subjects. The data collection instrument was the questionnaire with questions related to sociodemographic factors and topics relevant to the work of librarians. Bardin's content analysis technique was used, with categories in classification and inferences, highlighting contributions by the author Benevides-Pereira as a theoretical guideline. As a main result, the librarian's working environment is prone to some stressors, whether internal or (or) external personality and (or) organizational nature. The need for intervention in libraries is highlighted where there is the incidence of Syndrome involvement and also problems related to stressors factors already occurring. The use of preventive measures in university libraries is indicated including actions from the Library Systems Management, Health and Quality of Life and People Management Areas.