Análise de diretrizes para o setor de serviços em projetos de habitação social

Abstract

Satisfaction surveys carried out in low-income housing in the city of Fortaleza found that kitchens and laundries (which constitute the service sector) are the rooms that have low levels of satisfaction and high levels of importance to customers. Given this, we sought to identify how certain projects meet some requirements of customer’s value. To this end, we evaluated seven different types of housing units in three housing projects in Fortaleza, based on guidelines for the service sector. These guidelines were proposed by Lima (2011), from a study of the major inadequacies in low-income housing designs. The main objective of this study was to evaluate the selected projects compliance with the guidelines proposed by the cited research. Specific objectives sought to determine which guidelines were more satisfied in the selected sample and which project best satisfied them. It was found that the types studied have a significant number of design inadequacies: on average, only forty-three percent of the guidelines were appropriately answered. This reveals how much the service sector is neglected in low-income housing projects.