Planejamento e controle da manutenção aplicado a um shopping center

Abstract

The search for management means and improvements in the maintenance area is evident in all sectors. Since the beginning of Maintenance Planning and Control (MPC), this concept came to be sought and implemented by any and every industry that aims to increase production and competitiveness in the market. The concept of MPC, born in industry, has been applied to the various sectors aiming at improving the quality of products and services. This visible improvement in other productive sectors, can be achieved in the shopping mall where the work described in this paper was carried out, avoiding the improvised and unplanned method of work that occurred in the place, thus motivating to use existing tools to create plans and procedures. Therefore, this work aimed at the implementation of maintenance management using the MPC methodology in the building maintenance sector, specifically in the maintenance of a shopping mall after its revitalization. The main tool used to achieve this goal was the Operation and Control Maintenance Plan, created for the selected mall operating systems After the study of the systems that attend to the operation of a mall, sufficient information was formed to carry out the survey of equipment and its consequent need. Together with the information collected after the equipment study, there was a theoretical study of the main maintenance recommendations in the literature for building maintenance. In addition, the good practices listed as well as recommendations of standards were also of importance to then carry out the execution of the proposal of the work. With this information it is possible to carry out the maintenance plans and thus the scheduling of periodic, route inspections and corrections with the support of maintenance management software. In order to measure the benefits of carrying out the work presented, there is the company's official audit process in the sector that joins the information resulting from the activities carried out by the maintenance sector, giving a score showing the improvements made by the sector in the period of one year.