Aplicação do Lean Office na Agência de Estágios da Universidade Federal do Ceará

Abstract

This study objective is applying lean office concepts within Internship Agency - a department of Federal University of Ceará - processes. The subject was chosen based on their activities relevance and on the opportunity to apply lean principles - commonly associated with manufacturing environments - in an office. A bibliographical survey was conducted about lean manufacturing, its origin, tools and principles, with emphasis in value stream mapping. Lean office concepts and its features were also presented. The applied research was adopted as research method, using the gathered knowledge to solve a practical problem. The data gathered using the staff help along with proceeding manuals made the analysis of the activities possible. One of the processes was chosen for monitoring and a map for its value stream was developed and analysed. Then, a new version of the process was created, suggesting measures that would significantly improve the lead times. The results were obtained by reducing unnecessary activities which did not add any value to the final customer, as required in lean thinking. With that, it was possible to conclude that lean office concepts could be successfully implemented in such environment, leaving as suggestions for future studies its use in sectors that have any interface with the processes in study, as well as employing the lean principles in a similar place within a private organization.