Análise da jornada de trabalho como um valor chave para aumentar o nível de serviço em uma empresa de bebidas

Abstract

In business, the efficiency of the quality of service provided to customers is a retention and a capture of new profits, leveraged for the economic result of the institution. For a good logistics operation, consideration should be given to factors such as product quality, timely delivery and courtesy of the delivery team to generate customer satisfaction. In this scenario, it was verified the presence of all the process inherent to the Working Time of Delivery Time of all deliveries in a company of the beverage sector located in the state of Ceará. With this, it is indispensable to know the concepts and tools of total resource management and transport, to obtain the verified data of the company, to buy. In this work, some of the Quality Management tools were used. At the time when the resources for the execution of the project were executed, analyzes were made for the treatment of the improvement points and their actions were treated and remedied. Training was carried out for the monitoring and integration times with the indicator access indicator. Achieving the achievements of the job, having more time to conquer the journey, improving the performance of the worker, improving on all items Check Items for the Net Journey, reduction in the return indicator and improvement in the level of service by 2.6% due to processes in the distribution and base time processes.