Uma análise do nível de maturidade de empresas de telecomunicações baseada em COBIT

Abstract

This work presents a study carried out in two companies in the telecommunication sector of the metropolitan region of the city of Fortaleza, regarding the level of maturity of their processes based on a framework called COBIT. The data were acquired by means of an interview, where the answers were presented on a Likert-type scale that provided a basis for the study, which was done with those responsible for the sector of the companies, which provided various information about the processes of companies. Based on this information, it was possible to verify the level of maturity of the companies in relation to the Governance processes of TI. Some areas of governance were analyzed, such as strategic alignment, value delivery, resource management, risk management, and finally, performance measurement. For each of these areas, we measured the maturity level of their processes. between companies and individual areas. With this information, it was possible to perceive that the companies that have a greater concern with the processes of strategic alignment and that integrate the IT area in this planning, usually have the level of maturity of the processes of the other higher areas, we were also able to observe that the companies that perform performance measurement processes can offer a better service than those that do not analyze this area.