Absenteísmo laboral: estudo em uma empresa pública de serviços postais

Abstract

This study aimed to investigate labor absenteeism and identify the factors that most impact on absenteeism of employees of a public postal service company, and the relationship between the different factors of absenteeism according to the perception of these employees. The study was based on the theoretical models of Murcho and Jesus (2006, 2008), using the Occupational Absenteeism Factors Scale, which evaluates the level of importance attributed to interpersonal and work environment factors, psychosomatic and working conditions, administrative-labor and time and career management. This research was characterized as analytical, with quantitative, descriptive approach. A field survey was carried out through the application of a questionnaire to approximately 116 employees of the company studied. The data collected were analyzed through software and involved descriptive analysis, calculations of means, standard deviation, comparison of means, Cronbach's alpha and correlations between variables. The results showed that the psychosomatic factors obtained the highest levels of importance, with a high impact in relation to the work absenteeism, and that in general the other factors have relevant averages. However, evidence of a high factor relationship was observed, since most of the Pearson coefficient variations showed high or very high associations, with no low or very low correlation. The results obtained serve as a basis for managers to carry out actions that minimize the effects of this phenomenon that are so harmful to organizations.