Aplicação das ferramentas da qualidade no ciclo pdca para melhoria continua: estudo de caso em uma empresa de bebidas

Abstract

The present work seeks to present the case study and how the use of quality tools helps us to identify and solve an operational problem in a beverage company. The Project was created to understand and improve the deficiency in the product exchange process of a logistical beverage distribution center. The basis of the entire study was based on the concept of the PDCA cycle (Plan-Do-Check-Act), along with management tools to support its steps. The objective of this work is to show how the use of these quality methodologies can help in the process of continuous improvement of a process in a logistics operation. During all stages of the project, the effectiveness of the use of quality tools can be perceived in view of the need for its application, considering also that a greater gain of time was obtained during the analyzes, besides a greater precision of the collected data and a Better stratification of these, which provided the basis for creating an effective action plan capable of acting in the cause of the inefficiency problem of the exchange process. During the project, the entire process was reviewed and the inadequacies of each stage were handled, which provided a highly satisfactory result, in which due to the use of management it was possible to better manage an internal process reducing losses by 71.7% and interfering directly In the Service Level indicators.