Um estudo da percepção do estresse no ambiente organizacional entre atendentes de uma empresa de hotelaria e turismo

Abstract

The constant transformations that are taking place in modern globalized society require more and more professionals capable and differentiated in the exercise of their functions and, in this sense, new demands and situations arise increasingly complex and challenging in the work environment that make these professionals to experience situations of constant pressure that can cause problems for physical and behavioral order and that signal to the presence of occupational stress. In this perspective, the present study was based on the application of a questionnaire to evaluate the perception of employees of a tourism and hospitality company in the city of Fortaleza - CE in relation to the manifestation of occupational stress situation, in order to know how they are affected by stress. The answers were obtained based on questionnaires applied to 39 employees. In this study, it was found that, in relation to the symptoms of occupational stress presented by the respondents, it was evidenced that in relation to the symptoms presented immediately the existence of predominantly physical symptoms such as, for example, dry mouth, muscle tension, insomnia and appetite. For the intermediate period related to the last month, symptoms such as forgetfulness, generalized malaise, physical exhaustion, change of appetite, constant tiredness and excessive emotional sensitivity were observed. For the symptoms presented during the last three months of the questionnaire, the main problems were insomnia, nightmares, a desire to escape from everything, apathy, excessive fatigue, thinking about a subject, anguish and loss of sense of humor, leading to changes of humor and physical and psychological wear in that period, facts that in their joint action on them implied worsening of a scenario of excessive tiredness, reduction in the quality of sleep, etc. As possible means and strategies to deal with occupational stress, respondents were observed to practice some related measures such as talking with co-workers, using problems and demands of work as a personal challenge, and cooperative attitudes in work decisions consulting other colleagues, etc. In addition, some actions have also been suggested that can be implemented for employees, among which we can mention programs focused on issues of food education, stress prevention based on physical exercises, reduction in alcohol consumption, thus, once mapping the stress profile among employees, it is expected that by embedding and encouraging support programs aimed at improving employee well-being, the company is expected to achieve greater returns in terms of performance and productivity of its employees.