Análise da qualidade do curso de Engenharia de Produção Mecânica da Universidade Federal do Ceará utilizando o modelo SERVQUAL

Abstract

Analysis of the quality in teaching course in production engineering from the Federal University of Ceará based on the opinion of their students using a quality tool called SERVQUAL scale, which assesses customers ' perceptions and expectations before a service used by them.The research presented as general objective to investigate the opinion of students on the course on the Production Engineering course offered to them by the Federal University of Ceará and adopt the research as a way to see some possible errors and promote improvements in order to become better and more competitive education.The methodology used was through a survey of quantitative character in order to facilitate the understanding of the study. The questionnaire was administered via online, with students of Industrial Engineering. The results show that the teaching of the course in Production Engineering had an average performance with a view on the expectations of the students.