Gestão secretarial: compreensão de estudantes da UFC

Abstract

The scientific and technological advances that happen with increasing speed in the globalized world, as major companies, new and new, new and new. In this perspective, the profile of the executive secretary professional has also changed over time, no longer performing functions, and is not active and administrative. It is from the perspective of a secretarial administration. Academic training has the challenge of being aligned with how transformations of society and the world of work. The fact that the course of Executive Secretariat of the UFC does not contemplate in curricular enrollment a specific discipline in secretarial management as it has already occurred in other universities, was what generated a study problem: How are management administration management systems? The main objective of the present research is to identify how the UFC executive secretarial students will be responsible for secretarial management in insurance matters, namely: i) raising the concepts that are associated with a secretarial management; Ii) identify if the trainees know as competencies that are consecutive to the exercise of secretarial management. A qualitative and descriptive research. Empirical data were obtained by means of a survey of students in the final phase of the course, in the period 2017.1. The technique of data collection was published in the journal and analyzed through content analysis and descriptive form. The results showed that the concepts of secretarial management were defined by the trainees, are incomplete and superficial, being more frequent the understanding of secretarial management as an application of the management concepts in the secretarial activities. As competences listed are also partial, however they corroborate to the competencies raised in the literature review. Thus, it was concluded that the UFC graduates with financial and heterogeneous knowledge about the secretarial management, as well as about managerial competencies for the performance of the same. It is believed that this partial understanding can come from two factors: an absence of a management management and its conceptualization is accepted academically, that allows a better understanding and / or, a lack of a specific discipline in the curricular updating that facilitates discussions E On the project in question.