A relação de políticas e ferramentas motivacionais na empresa com a atuação do secretário executivo

Abstract

The job of an office administration secretary has changed over the years. As a result of that, a new kind of professional has emerged. One that is capable of exercising leadership, motivate teams, organize and control their work environment. Given this contemporary scenario, the office administration secretary has a new role when it comes to a management posture which demands and requires the development of human skills to perform this role with excellency. This research aims to investigate the influence of motivational factors in the performance of the office administration secretary. To achieve these goals a research field was conducted with professionals and undergraduate students of the office administration secretary course at Federal University of Ceará. The results showed that motivational factors influence positively in the carrying out of such a task. Furthermore, the recognition and healthy organizational environment are key factors to improve the performance of the activities done by the professional. Another aspect of the survey showed that the ability to motivate the team done by most professionals do not develop their own skill in the company.