A percepção de profissionais sobre os paradoxos tecnológicos na utilização de smartphones

Abstract

The development of the information technology permitted the globalization and made available a large amount of solutions for the most different areas. New devices and technological services arise every day and are acquired stunningly fast. The smartphone, as main example of this mobile devices category, is present in millions of people's reality around the world, allowing connectivity and access to information everywhere and every time, requiring only an Internet connection. Even though this integration brings obvious benefits in personal life and work, it also brings, antagonistically, negative aspects in its utilization; ambiguous and paradoxical sentiments that make this relationship quite complex. Therefore, the organizations have been studying these technological paradoxes, searching for relevant information regarding their impact on productivity, communication and process flow, from the top to the bottom of the organizational pyramid. So, which technological paradoxes appear in each hierarchical level? And how intensely? These questions guided this study, in which, through a survey that included 186 people concerning the use of smartphone in the working environment, it was possible to measure the technological paradoxes noticed in each hierarchical level, so as their respective intensities (strong, mean and weak). It was also observed a particular perception of the technological paradoxes existing in each hierarchical level, however congruences are present, such as the paradoxes Independence / Dependence and Private / Public, classified as of strong intensity in all levels. Besides, the results of this study were useful to permit new possibilities of survey that may enforce even more the understanding of this deep relationship between men and the technology.