Participação nos lucros e resultados inserido no contexto da motivação: um estudo de caso em um banco público

Abstract

The social interactions within companies are increasingly dynamic and important for the results. With that, organizational behavior emerges as an important area of study to be used. In the current market, with the exacerbated competitiveness, it became essential for companies to understand this human behavior. Full efficiency passes through the productivity of human resources. Given this fact, we have the motivation, specific subject related to the behavior of individuals in organizations, which is linked to performance. Organizations have undergone many transformations in recent years, with employees increasingly taking part in organizations decisions and results, and Participation in Profit and Results (PPR) is in this context. Public institutions are gradually entering this scenario, with the implementation of management by goals. Given this context, the present study aimed to analyze the perception of public bank employees regarding intrinsic and extrinsic motivational factors, as well as the relevance of PPR as a motivational factor. In order to reach a conclusion about the described situation, a survey was carried out with 64 employees distributed by the agencies belonging to the Banco Verde Delta S/A (BVD), located in Fortaleza/CE city, Brazil. This research was preceded by an extensive theoretical analysis involving the topics covered. It was observed that the intrinsic motivational factors influence the research respondents more. Regarding PPR, the program itself is well-liked and relevant for the employees analyzed, but the specific PPR of the institution in which they work is not so valued, and one of the reasons is the lack of clarity of the criteria used. With that, the recommendation is made so that the bank under study makes the PPR criteria more transparent.