Um estudo sobre um modelo para comunicar modificações em sistemas web

Abstract

We realize that there is a big difficulty of do the communication between designers and users, because not always is clean what the designers wish to pass to user trough the system. The End-User Development (EUD) and End-User Programming (EUP) try improve the participation of users in developing of the system. This user, usually, doesn't have professional education or training in software developing, although they know better than anyone what are their needs. The TiWIM (This is what I mean) is a model that allows the end user to communicate suggestions and modifications for systems. The users are able to propose changes in Web pages and can use this model to report and discuss modifications. In this work we analize the behavior of this model to communicate changes for the SIGAA (Sistema Integrado de Gestão de Atividades Acadêmicas). We conduct empirical studies observing students using the model and analyzing if the tool and the model allowed the participants to submit their suggestions for modification and if there was understanding of what was reported by other participants. The results of the experiments indicate that the model was effective in communication discussion in Web systems.