Considerações gerais sobre a atenção de saúde em bairros populares de Fortaleza

Abstract

The present work takes as reference the study sponsored by the Workshop of Health, Direction of Science and Technology of USAID - Garantía de Calidad de La Atención de Salud en los Países en Desarrollo - where 08 (eight) axes or dimensions are proposed to evaluate the quality of a health service. Tends as example the city of Fortaleza, it is made a detailed analysis of these referred parameters: professional competence, accesses to the services, effectiveness, the customer's satisfaction, efficiency, continuity, safety and comfort. It is ended that the centers of medical attendance should be conceived as centers ofpromotion of health. They cannot just represent the opportunity of the medical act, but a privileged space of mobilization of the community forces, in the perspective and development of education practices for the health.