Proposta de melhoria no processo de retroalimentação dos projetos de sistemas prediais hidráulicos sanitários

Abstract

The Hydraulic and Sanitary Building Systems ( SPHS ) often have presented problems after the property i s deliver ed . In Civil Construction, with the implementation of quality systems, the company's Technical Assistance department became a facilitator in managing records of complaints , which may serve as a source of learning to upcoming projects. However, thi s information is not always shared with the SPHS project department . Thus, this research aims at propos ing a model that serves to systematize data feedback between the construction compa ny's Technical Assistance department and the offices in charge of proj ects . Th is study was divided into three main phase s: the first was a primary analysis of files in a construction company from Ceara, Brazil to investigate the occurrence rate of repairs related to SPHS , as well as evidence o f feedback. Later, observations, analysis of documents and interviews took the study of the same construction company to a deeper level. These instruments also described the information flow in the company's Technical Assistance department , and between the company and the SPHS project of fice. Furthermore, a comparative analysis with two other Brazilian construction companies was conducted in order to obtain a coherent overview of these processes. In the first company, situations that point out to evidence of learning from data feedback sh ared by the Technical Assistance department were identified. Subsequently, an analysis of the degree of usefulness of the data archived in this sector was conducted. In the third step of this study, a model was proposed to record repairs related to SPHS, a s well as a model to incorporate feedback data from the construction company‟s Technical Assistance department into projects