http://repositorio.ufc.br/handle/riufc/23867 Tue, 16 Jun 2026 01:46:09 GMT 2026-06-16T01:46:09Z http://repositorio.ufc.br/handle/riufc/86770 Título: Avaliação da qualidade dos serviços prestados pelos cartórios em Fortaleza sob a perspectiva do seus usuários Autor(es): Bomfim, Thais Ingrid da Costa Abstract: Notarial and registry services are important for the legal security, authenticity and publicity of legal acts and transactions, ensuring stability in social and economic relations. Given this scenario, this study aims to evaluate the quality of the provision of these services in Fortaleza, Ceará, based on users' perceptions. For this purpose, quantitative and descriptive research was conducted, using the survey method. The instrument adopted was the Service Performance (SERVPERF) scale, which evaluates the dimensions Tangibility, Reliability, Responsiveness, Security, and Empathy. The data collected were analyzed through basic descriptive statistics. It wasfound that the research showsthat notary offices have a high level of reliability and security, but face challenges in the agility of service and user experience. Tipo: TCC Wed, 01 Jan 2025 00:00:00 GMT http://repositorio.ufc.br/handle/riufc/86770 2025-01-01T00:00:00Z http://repositorio.ufc.br/handle/riufc/86765 Título: Estratégias de resiliência em cadeias de suprimentos: uma revisão sistemática de literatura Autor(es): Braga, Francisco Danicleiton Silva Abstract: Supply chains face increasing challenges due to their global complexity and exposure to disruptions such as health crises, natural disasters, and economic instabilities. Supply chain resilience has been widely studied as a key factor in mitigating the impacts of disruptions and ensuring operational continuity. This study aimed to discuss the state of the art in research on supply chain resilience strategies from 2014 to 2024. To achieve this, a systematic literature review (SLR) was conducted. Articles published in the Web of Science and Scopus databases were analyzed using the R software, the Bibliometrix package, and its Biblioshiny extension. The results highlighted the importance of supplier diversification, the adoption of emerging technologies such as blockchain and artificial intelligence, and collaboration among supply chain agents in mitigating risks and recovering from disruptive events. However, a gap was identified in the literature regarding empirical studies that validate the applicability of these strategies across different sectors. Tipo: TCC Wed, 01 Jan 2025 00:00:00 GMT http://repositorio.ufc.br/handle/riufc/86765 2025-01-01T00:00:00Z http://repositorio.ufc.br/handle/riufc/86761 Título: Qualidade de vida no trabalho de guias de turismo na cidade de Fortaleza Autor(es): Barroso, Eveline Moreira Abstract: Workers in the tourism sector often face challenging work environments, especially regarding shifts that involve working on holidays and weekends, with long working hours and low wages. This study aims to analyze the perceptions of tour guides in Fortaleza, Ceará, regarding their quality of work life (QWL). It is a descriptive field study, also characterized as qualitative, conducted through in-person interviews with twelve tour guides. The responses revealed that the quality of work life directly affects employees' satisfaction and motivation, with stress and extensive working hours being the main sources of dissatisfaction at work. Thus, it is up to managers to play a fundamental role by adopting positive practices that enhance the quality of work life. Tipo: TCC Wed, 01 Jan 2025 00:00:00 GMT http://repositorio.ufc.br/handle/riufc/86761 2025-01-01T00:00:00Z http://repositorio.ufc.br/handle/riufc/86760 Título: Mães primíparas e a volta ao trabalho: estudo descritivo em uma empresa de microcredito Autor(es): Bruno, Yohana de Lima Viana Abstract: The trajectory of women, marked by achievements and challenges, has transformed the old dichotomy between motherhood and work into complementary aspects. In this context, this descriptive study aimed to investigate the difficulties faced by first-time mothers during pregnancy and their return to work after maternity leave in a microcredit company. The results indicate that, although most employees demonstrate awareness of their rights and benefits, significant gaps persist, such as the need to extend maternity leave, flexible working hours, and greater psychological support. The conclusion suggests that, despite the organization’s positive initiatives — such as facilitating access to rights — it is essential to implement internal governance policies and actions that enable more effective support for first-time mothers. As a contribution, the research highlights the importance of companies adopting inclusive strategies, capable of reconciling professional and family demands, promoting a more sensitive and welcoming work environment. Tipo: TCC Wed, 01 Jan 2025 00:00:00 GMT http://repositorio.ufc.br/handle/riufc/86760 2025-01-01T00:00:00Z