http://repositorio.ufc.br/handle/riufc/23865 Mon, 15 Jun 2026 22:47:20 GMT 2026-06-15T22:47:20Z http://repositorio.ufc.br/handle/riufc/86765 Título: Estratégias de resiliência em cadeias de suprimentos: uma revisão sistemática de literatura Autor(es): Braga, Francisco Danicleiton Silva Abstract: Supply chains face increasing challenges due to their global complexity and exposure to disruptions such as health crises, natural disasters, and economic instabilities. Supply chain resilience has been widely studied as a key factor in mitigating the impacts of disruptions and ensuring operational continuity. This study aimed to discuss the state of the art in research on supply chain resilience strategies from 2014 to 2024. To achieve this, a systematic literature review (SLR) was conducted. Articles published in the Web of Science and Scopus databases were analyzed using the R software, the Bibliometrix package, and its Biblioshiny extension. The results highlighted the importance of supplier diversification, the adoption of emerging technologies such as blockchain and artificial intelligence, and collaboration among supply chain agents in mitigating risks and recovering from disruptive events. However, a gap was identified in the literature regarding empirical studies that validate the applicability of these strategies across different sectors. Tipo: TCC Wed, 01 Jan 2025 00:00:00 GMT http://repositorio.ufc.br/handle/riufc/86765 2025-01-01T00:00:00Z http://repositorio.ufc.br/handle/riufc/86761 Título: Qualidade de vida no trabalho de guias de turismo na cidade de Fortaleza Autor(es): Barroso, Eveline Moreira Abstract: Workers in the tourism sector often face challenging work environments, especially regarding shifts that involve working on holidays and weekends, with long working hours and low wages. This study aims to analyze the perceptions of tour guides in Fortaleza, Ceará, regarding their quality of work life (QWL). It is a descriptive field study, also characterized as qualitative, conducted through in-person interviews with twelve tour guides. The responses revealed that the quality of work life directly affects employees' satisfaction and motivation, with stress and extensive working hours being the main sources of dissatisfaction at work. Thus, it is up to managers to play a fundamental role by adopting positive practices that enhance the quality of work life. Tipo: TCC Wed, 01 Jan 2025 00:00:00 GMT http://repositorio.ufc.br/handle/riufc/86761 2025-01-01T00:00:00Z http://repositorio.ufc.br/handle/riufc/86760 Título: Mães primíparas e a volta ao trabalho: estudo descritivo em uma empresa de microcredito Autor(es): Bruno, Yohana de Lima Viana Abstract: The trajectory of women, marked by achievements and challenges, has transformed the old dichotomy between motherhood and work into complementary aspects. In this context, this descriptive study aimed to investigate the difficulties faced by first-time mothers during pregnancy and their return to work after maternity leave in a microcredit company. The results indicate that, although most employees demonstrate awareness of their rights and benefits, significant gaps persist, such as the need to extend maternity leave, flexible working hours, and greater psychological support. The conclusion suggests that, despite the organization’s positive initiatives — such as facilitating access to rights — it is essential to implement internal governance policies and actions that enable more effective support for first-time mothers. As a contribution, the research highlights the importance of companies adopting inclusive strategies, capable of reconciling professional and family demands, promoting a more sensitive and welcoming work environment. Tipo: TCC Wed, 01 Jan 2025 00:00:00 GMT http://repositorio.ufc.br/handle/riufc/86760 2025-01-01T00:00:00Z http://repositorio.ufc.br/handle/riufc/86759 Título: Processo de desenvolvimento de um produto omnichannel para contact centers Autor(es): Araújo, Ana Vitória Alves de Abstract: The development of technological products aimed at automation plays a strategic role, allowing organizations to differentiate themselves and gain significant competitive advantages. The main objective of this study was to analyze the internal process of developing an omnichannel product for contact centers, highlighting the practices adopted and the challenges faced by the team involved. The methodology used was qualitative, structured as a case study. The research combined the analysis of internal documents from the company and the application of questionnaires and interviews with members of the development team, managers, and directors. The company analyzed, based in Fortaleza, Ceará, specializes in the development and commercialization of technological solutions for omnichannel and artificial intelligence, serving over two thousand clients across Brazil. Data collection occurred between December 2024 and January 2025, involving 11 respondents, including developers, a project manager, and a technology director. The results revealed that, despite the adoption of agile methodologies such as Scrum and Kanban, the team faces significant barriers that impact the efficiency of product development. Among the main challenges identified are the inadequate prioritization of demands and communication gaps between different areas of the company. The areas for improvement are social and administrative. This study contributes to the literature on the development of technological products in highly competitive and dynamic environments, highlighting the integration of agile methodologies and product management practices. The practical implications suggest implementing OKRs (Objectives and Key Results) to align organizational strategy with team goals, as well as automating critical processes and improving interdepartmental communication to overcome the identified challenges. The combination of agile methodologies, management tools, and continuous training is essential to deliver high-quality products aligned with market demands. Tipo: TCC Mon, 15 Jun 2026 00:00:00 GMT http://repositorio.ufc.br/handle/riufc/86759 2026-06-15T00:00:00Z