http://repositorio.ufc.br/handle/riufc/21712 2026-05-31T04:24:15Z http://repositorio.ufc.br/handle/riufc/86416 Título: Acessibilidade e inclusão no ensino superior: análise jurídico-institucional e de políticas públicas da Universidade do Estado do Mato Grosso (2009-2024) Autor(es): Schu, Roni Alex da Silva Abstract: The research adopted a qualitative approach and a documentary nature, using as references the main institutional management and evaluation instruments, such as the Institutional Development Plan, the Institutional Pedagogical Project, the reports of the Internal Evaluation Committee, and the Accessibility Assurance Plan. Grounded in national and international legislation on the rights of persons with disabilities, as well as in the theoretical frameworks of social justice and equity, the investigation sought to understand to what extent the university has implemented the principle of accessibility in its administrative, pedagogical, and evaluative practices. The results indicate that the State University of Mato Grosso has advanced in the formalization of accessibility within its institutional documents, especially since 2019; however, it still lacks the administrative, budgetary, and monitoring structures necessary to ensure the consolidation of a permanent inclusion policy. As a practical contribution, the research presents a Proposal for an Institutional Inclusion and Accessibility Plan for the State University of Mato Grosso, structured around five axes — physical, pedagogical, communicational, institutional, and student retention — with the aim of guiding university management toward the implementation of a more inclusive and socially just public university. Tipo: Dissertação 2026-01-01T00:00:00Z http://repositorio.ufc.br/handle/riufc/86309 Título: Perspectivas de estudantes com deficiência visual em uma Instituição Pública de Ensino Superior Autor(es): Porta, Cátia Regina Abstract: Visual impairment, especially when acquired, constitutes a critical event in an educational trajectory, affecting self-esteem and academic retention. Therefore, the general objective of this research is to identify how students with blindness perceive the policies and practices of inclusion and retention in a public higher education institution. The specific objectives are: a) to list the factors that facilitate and hinder their inclusion and retention at UNEMAT; b) to develop an institutional technical report with guidelines for managing students with blindness. The methodology used was guided by a dialectical perspective of social reality, conducted through a quali-quantitative approach to analyze data obtained from a mixed questionnaire containing closed questions with a Likert scale, as well as from semi-structured interviews. Eight (8) undergraduate students with blindness enrolled in the Accounting Sciences, Law, Managerial Process Management, and Journalism programs at the State University of Mato Grosso – UNEMAT were interviewed during the year 2025. The study results show that attitudinal barriers involving prejudice, estrangement, and distancing, along with a lack of interaction and empathy experienced in daily academic life, appear to be the greatest obstacles to access and retention of blind students at UNEMAT, surpassing even physical and technological barriers. The inclusion of students with blindness at the investigated university occurs only partially, sustained more by individual efforts than by consolidated institutional policies. Overcoming this scenario requires building a robust institutional inclusion policy that integrates physical, technological, pedagogical, and attitudinal accessibility; continuous faculty development; integrated student assistance; and permanent evaluation and monitoring mechanisms.It is essential to establish a formal protocol for welcoming students with disabilities, supporting them from admission through graduation, as well as ensuring active identification of these students at enrollment so that support does not depend solely on their initiative. To ensure continuous and integrated action, it becomes crucial to articulate efforts among course coordinations, administrative sectors, the Student Assistance Coordination, libraries, and pedagogical departments. It is concluded that the effective implementation of inclusion requires structural change, strengthening institutional governance, investing in physical and technological accessibility, promoting continuous faculty training, and consolidating an inclusive culture. Inclusion cannot remain dependent on individual actions; it must be assumed as a permanent institutional responsibility, monitored through indicators and aligned with public policies for inclusive education. Tipo: Dissertação 2026-01-01T00:00:00Z http://repositorio.ufc.br/handle/riufc/86173 Título: Análise da gestão de contratos administrativos de obras e serviços de engenharia na Universidade do Estado de mato Grosso (UNEMAT) por meio de indicadores de desempenho, sob a perspectiva dos níveis de eficiência e eficácia. Autor(es): Virgulin, Izalete Lupe Abstract: The management of administrative contracts for public works and engineering services is essential to fulfilling the institutional purposes of Public Administration, requiring compliance with constitutional principles and the adoption of appropriate planning, control, and oversight practices. Despite its relevance, existing research on the subject has largely focused on federal universities, with studies conducted in state universities still being scarce, particularly those addressing the management of contracts for public works and engineering services that incorporate the perspective of contract managers and the normative transition resulting from Law No. 14,133/2021. In this context, this study aims to analyze the characteristics of the management of administrative contracts for public works and engineering services at the State University of Mato Grosso Carlos (UNEMAT) and to examine how this management is reflected in levels of contractual efficiency and effectiveness, based on performance parameters and indicators. This applied research adopts a qualitative and quantitative approach and is classified as descriptive in terms of its objectives. The methodological procedures included a bibliographic review, documentary analysis of 184 contracts executed between 2019 and 2023, field research through questionnaires administered to formally appointed contract managers, and a case study. The results indicate a significant increase in both the value and volume of contracts, a high incidence of amendments, especially extensions of execution deadlines, a concentration of contracts under the responsibility of a limited number of managers, structural challenges in the performance of managerial duties, and the absence of institutional indicators for monitoring efficiency and effectiveness in contract management. The study resulted in the development of a practical manual of performance indicators applied to the management of administrative contracts, constituting a technical product. It is concluded that contract management at the institution is complex and requires strengthened planning, continuous training of contract managers, and the adoption of monitoring and evaluation mechanisms, thereby contributing to the improvement of institutional practices and offering applicable insights for other state universities and public organizations facing similar challenges. Tipo: Dissertação 2026-01-01T00:00:00Z http://repositorio.ufc.br/handle/riufc/85907 Título: Análise dos serviços de suporte de Tecnologia da Informação em uma IES pública fundamentada em um Modelo de Avaliação Conceitual da Qualidade Autor(es): Carioca, Wolber Richer da Silva Abstract: This study, entitled “Analysis of Information Technology Support Services in a Public Higher Education Institution Based on a Conceptual Quality Evaluation Model”, aimed to analyze the quality of IT support services in a public Higher Education Institution (HEI), using the State University of Mato Grosso (UNEMAT) as a case study. To this end, the SERVPERF model was adopted, which focuses exclusively on users’ perceptions of actual service performance, avoiding the need to measure prior expectations and allowing for a more direct, experience- centered evaluation. The research sought to answer how the quality of IT support services in a public HEI can be assessed using this model. With a predominantly quantitative and applied approach, UNEMAT was treated as a large empirical laboratory, with the potential for its results to serve as a reference for other institutions. The methodology was structured into five stages. The first stage presented the research setting, contextualizing UNEMAT as a multicampus institution and highlighting the strategic role of the Technical Information Units (UTIs) in maintaining the university’s IT infrastructure. In the second stage, a survey questionnaire was applied to capture users’ perceptions of service quality, using a five-point Likert scale based on the five SERVPERF dimensions: Tangibility, Reliability, Responsiveness, Assurance and Empathy. In the third stage, the data were analyzed using descriptive statistics (mean and standard deviation), and the internal reliability of the instrument was tested through Cronbach’s alpha, which reached 0.966 in the final analysis and 0.981 in the pretest, confirming the consistency of the questionnaire. In the fourth stage, the results showed that the overall perception of service quality is positive, with an institutional mean of 4.14 out of 5, although the Tangibility dimension presented a mean of 3.9, the only one below 4. Finally, in the fifth stage, the study concluded that the SERVPERF model is a viable and reliable tool for assessing the quality of IT services at UNEMAT. The quality of services was considered satisfactory and consistent, but with room for improvement, especially regarding infrastructure and the sizing of IT teams, given the gap between demand and the number of technicians. The study offers methodological contributions, proposes data-driven improvements, and can be replicated or adapted by other HEIs, providing concrete support for better resource management and technological modernization. Tipo: Dissertação 2026-01-01T00:00:00Z