Avaliação da qualidade do atendimento do serviço de saúde do doente renal crônico: diferencial entre público e privado

Abstract

The health sector is one of the public administration segments where the user dissatisfaction can acquire a vital outcome. Particularly for patients suffering from chronic renal failure (CRF), a disease in which the kidneys loose functioning and no longer perform in totality its basic functions, the quality of services should always maintain excellence. The present work aims to analyze and compare the degree of satisfaction of these patients at consultation and dialysis services provided by public and private sectors. For this, it was used a multivariate logit model with 2003 and 2008 information of PNAD’s (National Household Sample Survey) health supplements. The results showed that people in private service have a higher degree of satisfaction than those in public. However, this difference did not increase between 2003 and 2008 and not shown to be significant in relation to the dialysis service.