Influência das práticas de gestão do conhecimento na percepção de transparência: um estudo sob a perspectiva dos desenvolvedores de software

Abstract

Transparency is an essential attribute in software development, associated with trust and process visibility. This study analyzes the interdependence between transparency and knowledge management (KM), exploring how structured KM practices influence developers’ perception of transparency. Although the literature recognizes the importance of transparency in software development, understanding how structured KM practices shape developers’ perception of transparency remains limited. This qualitative research investigates developers’ understanding of transparency, identifies KM practices and tools, and analyzes how they influence internal and process transparency. The research adopted a qualitative field study approach. Data were collected through semi-structured interviews and analyzed using Thematic Analysis. Transparency is perceived through multifaceted categories such as open access to information, process clarity, and decision recording. All dimensions of the SECI model (Socialization, Externalization, Combination, and Internalization) are supported by KM practices in projects. Externalization and Combination practices stand out as those most positively influencing the perception of transparency, ensuring document traceability and organizational memory. The study contributes theoretically by formally integrating KM and the concept of Transparency in the context of software development. Practically, it guides the prioritization of KM practices that foster transparency, strengthening visibility, trust, and quality in Information Systems projects.