Aprendizagem formal e informal: um estudo sobre o impacto no desempenho de analistas em uma organização do setor industrial do Ceará

Abstract

Learning is a fundamental process for developing competencies and professional performance in organizations. This research analyzes the impact of learning acquired through formal and informal processes on the performance of 58 analysts from an industrial organization located in the state of Ceará. The quantitative, descriptive study utilized a survey with a five-point Likert scale questionnaire comprising 21 items distributed across seven dimensions of organizational learning. Data were analyzed through descriptive statistics, independent samples t-tests, Spearman correlations with the "Impact on performance" dimension, and a Pearson correlation matrix across all constructs. Descriptive results indicate high agreement levels across all dimensions, highlighting informal learning and impact on performance, along with excellent internal reliability indices. T-tests identified no statistically significant differences between men and women in any dimension, suggesting homogeneous perceptions of learning and performance between groups. Spearman correlations revealed strong positive associations between all dimensions and impact on performance, with particular emphasis on the relationship between formal and informal learning, demonstrating that the integration of learning modalities is directly associated with better perceived performance. The Pearson correlation matrix confirmed the theoretical model's cohesion, showing high intercorrelations across all constructs, indicating an integrated organizational learning system. Overall, the findings demonstrate that analysts perceive both structured training and informal workplace experiences as relevant to their productivity, delivery quality, and goal achievement, reinforcing the complementarity of these two learning approaches in a Ceará industrial context.