Articulação dos resultados das práticas dos laboratórios de inovação com o planejamento estratégico de órgãos públicos no Estado do Ceará

Abstract

This dissertation aims to investigate the articulation of the results of innovation lab practices with the strategic planning of public bodies in the state of Ceará. The study starts from the understanding that innovation in the public sector seeks to solve complex problems, promote policies and services suited to social needs, and increase the effectiveness of government actions. The Integrated Model of Innovative Public Management (GESPUBLIN), conceived by Isidro (2018), was used as a framework, considering the dimensions of environment, capacity, activities, and results of innovation in organizations. The research adopts a qualitative approach, of a descriptive and exploratory nature, with the implementation of multiple case studies in 9 units of analysis belonging to the Executive, Legislative, and Judicial branches, at the federal, state, and municipal levels. Primary data were collected through interviews with 17 civil servants, collaborators, and managers of innovation and planning labs (teams), and secondary data from documentary research. Data analysis revealed that innovation practices developed in the laboratories have contributed to the generation of ideas, prototype development, and implementation of solutions, through the application of agile methodologies and co-creation. Facilitators identified included support from senior management, the use of multidisciplinary teams, and the establishment of partnerships. Barriers identified included bureaucratic rigidity, lack of dedicated personnel, and cultural resistance to change. The findings provided valuable insights into organizational outcomes, including improved performance (agility and streamlining of repetitive processes) and strengthened governance and transparency. The results of innovation in public services demonstrated a transformative social impact, such as the use of simple language in processes, which reduced criminal regressions due to negligence by 31.54%, and public satisfaction, which reached 81% approval. It was identified that measuring results based on data and evidence remains a persistent challenge. The findings also demonstrated that formalizing innovation as a strategic pillar strengthens the culture of innovation and promotes digital transformation. It is concluded that innovation in public bodies in Ceará, catalyzed by the laboratories (teams), is a strategy consciously integrated into planning, which seeks to modernize the services provided, improve the quality of life of citizens, and translates into effective public value.