Desenvolvimento de um sistema de apoio gestão do conhecimento para grupos PET

Abstract

The Tutorial Education Program (PET) groups at the Federal University of Ceará produce abundant knowledge through teaching, research, and extension activities. However, the absence of a centralized platform to document, organize, and share this knowledge compromises its preservation and reuse. This work presents the development of a web-based knowledge management support system speci cally designed for PET-UFC groups. The adopted methodology involved documentary analysis of annual reports and program manuals, semi-structured interviews with members of three PET groups from different campuses, elicitation of functional requirements, incremental development of the solution using technologies such as Node.js, MongoDB, Meilisearch, React.js, and RadixUI, and validation through an evaluation questionnaire applied to 9 participants. The interviews revealed different levels of maturity in knowledge management among the groups, with practices ranging from basic storage in Google Drive to more structured systems using tools such as Notion and ClickUp. The developed system includes essential functionalities for registering, editing, and deleting activities, keyword search, advanced lters, and knowledge visibility control. The system evaluation presented positive results, with averages between 4.1 and 4.7 on a Likert scale from 1 to 5, particularly highlighting evaluations related to knowledge management (averages above 4.5) and recommendation intention (4.7). The results indicate that the developed solution meets the proposed objectives, facilitating the organization, sharing, and access to knowledge produced by PET groups, contributing to the preservation of institutional memory and strengthening collaboration among groups from different campuses.