Análise de ferramentas Low-code para automação de workflows aplicadas à automação de processos de negócio

Abstract

This study investigates the application of low-code-based Workflow Automation Tools (WATs) as a support for Business Process Management (BPM) within the context of digital transformation. The central objective of the research is to conduct a comparative analysis of these platforms specifically n8n, Make.com, and Zapier evaluating their technical effectiveness and economic viability for orchestrating low-complexity operational processes. The methodology consisted of a practical test focused on automating a class scheduling process, which served as the basis for collecting data on various quantitative and qualitative criteria. The evaluated attributes included pricing models, execution latency, visual workflow density, native integration capabilities, as well as monitoring features and fault resilience. The results demonstrate that each tool possesses a distinct strategic profile: n8n stands out for its high scalability and superior cost-benefit ratio in high-volume scenarios; Make.com offers a better balance between visual clarity and operational management; and Zapier prioritizes immediate ease of use and vast connectivity with third-party applications. The study concludes that the technological democratization promoted by these platforms enhances organizational agility and innovation, provided that the choice of solution is properly aligned with specific infrastructure needs and the organization’s strategic objectives.