Avaliação de usabilidade do sistema gerenciador de bolsas estudantis

Abstract

User experience is a determining factor for the acceptance and efficiency of software, directly influencing the users’ satisfaction while using the interface. To ensure an intuitive and functional design, it is essential to evaluate the software’s usability, identifying potential improvements to optimize navigation and accessibility. This study aimed to assess the usability of the Scholarship Management System, a web platform developed to centralize information on scholarship projects at the Federal University of Ceará, in the campus of Quixadá. The research adopted two methodological approaches: Heuristic Evaluation and Usability Testing. The Heuristic Evaluation was conducted by three experts, who analyzed the software’s interface based on Nielsen’s 10 heuristics, identifying inconsistencies and usability issues. The Usability Tests were performed with five users, who executed specific tasks while their performance was observed and analyzed to measure effectiveness, efficiency, and satisfaction. The results revealed navigation issues, visual inconsistencies, and a lack of support documentation, affecting user experience. However, the evaluation also highlighted positive aspects, such as the simplicity and objectivity of the interface. Based on these analyses, improvements were proposed to make the system more intuitive and accessible.