Desafios no processo de aquisição e uso de bibliotecas virtuais em instituições de ensino superior

Abstract

University libraries (UL) play a fundamental role in Higher Education Institutions (HEIs), offering a wide range of services aimed at user needs. In a context of constant technological evolution, these information units must adapt, providing virtual services. However, implementing such services can present challenges for librarians, as not all aspects of these services are fully managed by libraries. The objective is to present an experience report on the challenges faced by an HEI in the process of acquiring, using and making virtual libraries available. To this end, it adopts a qualitative, exploratory approach, using bibliographic and documentary research as a procedure, combined with an experience report, with the objective of analyzing processes involved in the acquisition and use of platforms. The results highlight the need to optimize platforms, the lack of autonomy of university libraries in managing systems and the limitation of acquisition models offered by companies that provide these services, in order to adapt them to the specific needs of HEIs. It concludes that UL faces challenges when hiring these platforms, making it necessary to develop alternatives for this service, as well as a more careful evaluation by regulatory agencies, such as the Education Ministry.