Procurement 4.0: a transformação digital na compra de MRO em uma indústria alimentícia

Abstract

The MRO (Maintenance, Repair, and Operations) procurement sector is crucial for the efficiency and competitiveness of the food industry. Procurement 4.0 represents the adaptation and evolution of the procurement area through the adoption of Industry 4.0 technologies. This study investigates the digital transformation in the procurement sector of a large food industry in Ceará, a national leader in the biscuits and pasta market, with 29.6% market share in the country and 53.7% in the Northeast region. The study presents a survey of the implemented technologies and analyzes the opportunities and competitive advantages resulting from this transformation. The focus is on improving MRO procurement processes, highlighting the acceptance and perception of sector professionals regarding the new technologies adopted. The methodology includes a literature review, data collection through questionnaires, and qualitative and quantitative analysis of the results. The results show a positive acceptance of the new technologies by employees, significant improvements in process efficiency, and competitive advantages for the company, reinforcing the importance of digital transformation for the sector. Additionally, the study evaluates the company's performance compared to that reported in the literature and suggests improvements for the future.