Desempenho dos processos administrativos da Prefeitura Municipal de Fortaleza: uma análise do tempo de tramitação como indicador de eficiência

Abstract

The efficiency of administrative processes is of paramount importance for the smooth functioning and performance of any organization, including public institutions. From this perspective, this study seeks to understand the degree of efficiency in the processin g time that the agencies forming the PMF take to resolve procedural demands. Based on data from the Secretariat of Planning, Budget, and Management (SEPOG), and applying the Stochastic Frontier Analysis (SFA) model, it was found that virtual administrative processes exhibit superior efficiency compared to physical processes, indicating a significant reduction in average processing time. Additionally, the classification of observations by Efficiency Score highlights that internal applicants of the PMF demons trate higher efficiency, regardless of the type of process.