Aplicação da gestão por processos em um laboratório de análises clínicas

Abstract

Process management plays a crucial role in organizations, allowing the identification, analysis and optimization of operations, resulting in efficiency, resource savings and cost reduction. The process-focused approach aims for continuous improvement, eliminating activities that do not add value. In the healthcare sector, such as Clinical Analysis Laboratories (CAL), process management is essential to face challenges, such as the COVID-19 pandemic, where precision and speed in delivering results are crucial. In this context, the work aims to identify opportunities for improvement in processes and propose solutions to improve the provision of services and the carrying out of exams in a CAL in Limoeiro do Norte, Ceará, which faces delays in delivering results os its main problems. urgent issues and errors in collection that generate rework. Process mapping, SWOT matrix and GUT matrix will be used to assist in the accuracy of the work and thus list performance indicators and make improvement proposals such as adding labels to the system for exams that require urgency and adhering to a password system in the reception to reduction of turmoil in times of high demand.