Diagnóstico de gestão de qualidade em obras de pavimentação cearenses

Abstract

This work investigates quality management in road works, focusing on the application of the DNIT 011/2004-PRO standard in federal road works in the state of Cear·, which is an instrument that aims to ensure the constructive excellence of road infrastructure in Brazil. The research is justified by the strategic relevance of highways in the country's economic and social development, and by the need to guarantee quality in the public works that support this vital sector. Starting from a theoretical foundation that covers the evolution of the concept of quality and quality management, the study highlights the different perspectives and definitions that have shaped the current understanding of the terms, ranging from transcendental views to value-based approaches. The work emphasizes that quality is not a fixed element, but rather a continuous process of improvement and adaptation to user needs and international standards. Furthermore, the research addresses the importance of the cost-quality relationship in asphalt paving works, showing that the perception of quality as an investment results in lasting benefits and savings for society. The DNIT 011/2004-PRO standard is analyzed as an instrument for operationalizing quality management, outlining essential responsibilities and processes for the execution, inspection and supervision of works. Methodologically, the study uses a qualitative approach, complemented by empirical research that uses questionnaires structured on the Likert scale to collect perceptions from professionals working in the state of Cear·. The data obtained through the application of questionnaires provides insights into current quality management practices, as well as gaps that require attention for future improvements. In summary, it is concluded that the effective adoption of quality management in road works is a critical vector for the maintenance and expansion of road infrastructure, imposing itself as a requirement for the sustainability and integrity of the transport sector.