Treinamento de assentadores de azulejos e pisos cerâmicos com argamassa colante visando a excelência do produto final

Abstract

In this case study the training of tile setters with dry-set mortar was conducted. The training included concepts on work organization, safety, ergonomics and quality of work life. The training process also included the preparation of handbooks of standardized procedures. These handbooks were prepared considering the requirements of an appropriate language, and the use of illustrations and colors, in order to be useful to the workers and to attract them. A process of work training and education is necessary because tiles setting include materials, tools, equipments, and in particular the labour force, and any attempt of improvement must also take into account the labour improvement. This way, this case study intends to contribute to knowledge progress and to improvements in dry-set mortar systems.