Construção de um modelo de avaliação de desempenho da secretaria de desenvolvimento regional da Grande Florianópolis: a proposta da metodologia multicritério de apoio à decisão construtivista

Abstract

The Administrative Reform of the State of Santa Catarina, Brazil, establishes decentralization of the government structure aiming at the improvement of its performance. In this context, a continuous performance evaluation process becomes necessary in response to a number of problems arising mainly in the “Secretaria de Desenvolvimento Regional” (SDR) of the Great Florianópolis (SDR-GF) in virtue of its being the capital of the State of Santa Catarina. In this scenario, there emerges the following research question (RQ): How can one evaluate the performance of the SDRGF so as to comply with the guidelines of the Administrative Reform while responding to the specificities of this particular SDR, and taking into account the perceptions and experiences of its managers? In this article, the authors propose the construction of a model for performance evaluation of the SDR-GF. The study, which has an exploratory and empirical nature, adopts the Multicriteria Decision-Aid - Constructivist methodology (MCDA-C) for the model construction, which has as its most relevant results: (i) making a model for performance evaluation available to the managers of SDR-GF; (ii) allowing for the visualization of the performance of the SDR-GF; and, (iii) putting forward procedures for the identification of improvement actions.