Interação e acessibilidade no streaming : um estudo de caso da plataforma TWITCH.TV

Abstract

Streaming entertainment has been emerging as a popular trend in recent times, especially after the pandemic. It involves the release of music, games, and even events that are fully transmitted over the internet. Among the protagonists of this story is Twitch.TV, a pioneer in the field of electronic game broadcasting and a platform where thousands of people can showcase their skills, whether it’s playing games, interacting with others, training for an event, or simply watching something together. The interaction between content creators and their viewers creates communities and encompasses various subcategories within the site. Analyzing these interactions and the available possibilities within the site is of great importance, both for fostering user relationships and for extending this knowledge and improvement to the streaming medium as a whole. Furthermore, it is also necessary to analyze the accessibility features provided by the site to ensure it can cater to all types of audiences. By using concepts such as Nielsen’s heuristics and the Web Content Accessibility Guidelines (WCAG), an evaluation of the platform was conducted using forms, interviews, tests, and other methods, aiming to discover whether the platform offers not only good usability but also sufficient resources to accommodate people with visual impairments.