A gestão de pagamentos do Programa Bolsa Família

Abstract

The present dissertation demonstrates that the Brazilian socioeconomic scenario and the diffusion of the ideology of state intervention, based on public policies that focus on combating poverty, boosted the diffusion of national income transfer programs. The repercussion of the Bolsa Família Program, the largest Brazilian income transfer program, inspires the development of this work, which aims to present the process of managing the payment of benefits of the Bolsa Família Program, through the development of a monitoring of the management and execution of the program benefit payments. The study is carried out through the development of an analysis of temporal evolution that portrays the national reality and regional differences by addressing: the monitoring of payment operations for the Bolsa Família Program benefits and the availability of CAIXA payment channels for withdrawal. The development of the research demonstrates the need for a more critical look, on the part of public managers, in relation to the payment system of the Bolsa Família Program, since the existence of a high percentage of withdrawal of benefits carried out outside the municipality can signal the difficulty of beneficiaries, in some municipalities, in accessing CAIXA's payment channels and highlighting difficulties faced by beneficiaries to complete the withdrawal of the benefit.