A gestão da qualidade em bibliotecas universitárias: um estudo do caso da Biblioteca de Ciências Humanas da Universidade Federal do Ceará

Abstract

The Academic Library has been changed over time, by adapting to modern technologies and to the needs of its public and, consequently, demands more complex and attentive management processes. Quality Management comes in as a management model to help these information units to seek continuous improvements. Therefore, this research conducts a case study on the Human Sciences Library (BCH) of the Federal University of Ceará (UFC), with the objective of identifying the relevance of the application of Quality Management models in Academic Libraries, seeking to identify aspects of this management in the reality of the specific unit. During the chapters, the theoretical reference exposes the Quality Management, the Academic Library, and the junction of both. Besides, it presents three models of Quality Management found in the literature and four Quality Tools, as well as the Assessments Instruments of the Ministry of Education (MEC) as a possibility of contributing to the quality in libraries. For the accomplishment of the research a bibliographical survey and a case study were conducted, and the interview consisting as the instrument used for data collection. The results were built on Bardin's content analysis. One of the results obtained from the research comprises the MEC Assessments Instruments and aspects related to accessibility and inclusion as contributors to quality within organizations. The reasearch is concluded by presenting a Quality Management Model in Academic Libraries as a suggestion of a Quality Management model to be implemented in BCH or other Academic Libraries that consider the guidelines befitting with their current reality.