Percepção de suporte organizacional e sua relação com satisfação e desempenho de freelancers docentes

Abstract

This study aimed to analyze the level of prediction that perceived organizational support has on the satisfaction and performance of freelancers teaching in a private elementary and high school education company. The method regarding its approach was inferential, quantitative, documentary and survey. For data collection, aiming to adapt to the context of service providers, the Organizational Support Perception Scale (EST) by Eisenberger et al. (1986) and the Siqueira Job Satisfaction Scale (2008). Regarding performance measurement, data developed by the company itself from the nature of the work performed were used. The results analyzed from the responses of 91 professors showed that there is a high level of perception of organizational support, showing the perception of availability by the organization regarding help when they need help to solve problems. Significant levels of satisfaction (remuneration and nature of work) and teaching performance were also found. By associating perception of organizational support with job satisfaction, significant and moderate to high relationships were noted, allowing us to understand through simple regression that organizational support in this context is a predictor of satisfaction. However, neither organizational support nor satisfaction showed a significant relationship with performance. Finally, according to the association between satisfaction and e-NPS (Employee Net Promoter Score), the results indicated that the greater the freelancers' satisfaction, the greater their propensity to recommend the education company to close people.