O Sistema Eletrônico de Serviço de Informação ao Cidadão (e-sic) de Fortaleza-Ce como instrumento de governança pública na legitimação do acesso à informação e controle social

Abstract

The work plans the process of strengthening Public Governance in Brazil from the observation of electronic control exercises at the municipal level. The study analyzes the implementation and management process of the Electronic Citizen Information System (e-SIC) in the city of Fortaleza. Consider the concepts of Governance in the context of Public Administration, as well as Federal Decree nº 9,203/2017 that regulated Public Governance in Brazil (ABRUCIO, 1997; DINIZ, 1996; MARTINS AND MARINI, 2014). The research has a qualitative nature, with exploratory and research objectives based on the use of literature and documents, under the research strategy of a case study (GIL, 2008; YIN, 2001). The data were identified and identified from the reports of the body and entities with greater representatives of issues, with higher levels of participation and social control and semi-structured realization for control of public managers to the issues of Public Governance and the exercise of social participation through tools electronics. The no e-SIC reveals the effects of the survey on the number of requests between the bodies, the non-compliance with the provisions of municipal Decree 10.305/2014 and inconsistencies in the publicity of reports, indicating a pandemic of the bodies implementing public transparency. The importance of legality in public governance processes is confirmed, however, relevant to public governance, in addition to the norm itself, there is a need to invest in a culture related to public governance. In addition, we explain about the non-universal access to digital tools.