O profissional de secretariado executivo da Universidade Federal do Ceará e o uso de softwares aplicativo

Abstract

The Executive Secretariat professional, over time, has undergone several changes, due to changes in the environment in which it operates, mainly by the technological resources that arise every day, and changes the way activities are performed. These professionals need to be aware of the transformations and be able to use them, becoming more efficient and effective for the organization in which they are inserted. This research aims to investigate the use of software applications in the performance of executive secretaries acting at the Federal University of Ceará. This study has a quantitative and descriptive character, based on a bibliographic survey on the subject and a quantitative research. Data collection was performed in two moments. In the first phase, indirect observation was made to select the analyzed systems, totaling 29 selected items. In the second moment, a questionnaire was applied to 43 technical-administrative servers, in the position of Executive Secretaries of the Federal University of Ceará. Data were tabulated using the Excel spreadsheet and presented through graphs and tables, using the descriptive statistical data analysis technique. After analyzing the data, the results show that the professionals of the Executive Secretariat continuously use the application software they know, the application software that professionals do not use is caused by the professional's lack of knowledge of the existence of the systems.