A atuação do profissional de Secretariado Executivo nos processos decisórios em meio à crise causada pela Covid-19

Abstract

Covid 19 has become one of the biggest health crises of humanity, bringing negative impacts on various sectors of society, one of which concerns the business environment that has been struggling daily to maintain business. During this period, making decisions has become a constant process to circumvent the situation and because it is not a simple task due to its complexity, executive secretariat professionals appear who act mainly as advisors to decision makers. This research aims to analyze the contributions of the executive secretary's performance in decision-making in organizations in atypical situations such as the crisis caused by the new Coronavirus. As for the methodology, it is a qualitative research, applied through a questionnaire with open and closed questions and sent to the executive secretaries of private companies across the country. After analyzing the data, it became possible to understand that these professionals contributed significantly during this period, not only providing support or managing information, but also making decisions and addressing issues related to management levels.