O impacto do setor de qualidade na venda, nas perdas e no atendimento em uma rede de supermercados de Fortaleza: uma revisão

Abstract

In the 19th century the real application of knowledge from the QA sector by company managers was just a tool for simple process control. In practice, it was a simple . In practice, it was a simple monitoring of the production process by factory managers and supervisors. In the old days, the products did not have so much technical care and the focus of the monitoring and control falls significantly on the employees. With this, the "quality" issue was treated in a simple way and the application of concepts was very flawed. Currently the importance and impact of the quality sector within the industry is even difficult to calculate in real values by cost specialists, given the dynamics and essentiality in all food production processes. The quality sector besides bringing direct benefits such as increased sales of the product offered by the company by always seeking to ensure food safety and thus care for the consumer, also acts in reducing costs associated with the routine processes of the companies. In the case of supermarkets, the inspection routine by quality control is essential to be as frequent as possible, given the high turnover of products, customer flow, perishability of the products offered and, currently, to ensure the hygienic-sanitary safety of its customers. Thus, this review aimed to explain the relationship between sales indicators, losses, and quality in a food industry (supermarket). In this research the following keywords were used: sales, sales process, quality control, losses, costs, service. The topics approached describe studies referring to sales acquisition processes, losses and how to reduce them within industries, quality control and ensuring the safety of consumers in times of pandemic, showing the relationship that exists between quality x sales and quality x costs. Thus, the quality control sector implanted in the companies, besides being an inspection sector, currently shows itself as a fundamental piece in the guarantee and increment of sales, allied in the reduction of the inherent losses of the process.