Avaliação de satisfação em habitações de interesse social com base na norma de desempenho ABNT NBR 15575:2013 – um estudo no Sertão de Crateús, Semiárido nordestino

Abstract

Social Housing (SH) is an important vector for minimizing the housing deficit in Brazil, especially in the northeast of the country. However, one of the problems with this type of government investment is that a large volume of projects is contracted and simply replicated from one region to another without taking into consideration the local exposure conditions, especially the climate of that region, as is the case in the semi-arid northeast. This implies directly in the quality of life of users who may have their habitability impaired, which led to the following question: what is the level of satisfaction of users of social housing in the northeastern semi-arid region according to the habitability requirements of the performance standard? Therefore, this research aimed to analyze the satisfaction of users of social housing in the northeastern semi-arid region according to the habitability requirements of ABNT NBR 15575:2013 standard. For this purpose, a study was conducted in the Novo Tamboril Housing Estate, located in the municipality of Tamboril, in the Sertões de Crateús region. The complex is composed of 138 dwellings, and was built under the Minha Casa, Minha Vida Program (MCMVP), which allowed us to assess user satisfaction and relate it to the habitability requirements, according to the performance standard. The diagnosis allowed to identify that the lighting performance was the most satisfactory habitability requirement. In general, the natural and artificial lighting of the rooms and the functioning of the plumbing systems were the most satisfactory aspects. The natural and artificial lighting of the rooms and the functioning of the plumbing systems were the aspects that presented the most satisfactory scenario. On the other hand, the evaluation also identified that some aspects considered extremely important by the users presented an unsatisfactory performance, such as the environments' temperature, the problems caused by the presence of humidity, and the rooms' accessibility. Thus, it could be concluded that the level of satisfaction is intermediate, with occasional dissatisfactions about the habitability in items of low importance attributed by the users. Nevertheless, it was possible to verify the applicability of the Post-Occupation Evaluation (PPE) methodology to users of social vulnerability, as well as its relationship with the habitability requirements of the performance standard. This evaluation can support further analysis of the implemented project and future social housing projects in the region, so that alternatives can be proposed to improve the performance of these aspects of greater dissatisfaction with low-cost changes.